You see a “can’t establish secure connection” error or a different sync error message. Files are taking a long time to sync, are syncing slowly, or appear to always be syncing. Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing. Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files. Dropbox is not syncing, updating, or refreshing files, folders, or shared folders. Kindle for Mac will open the book for you right away, and you can start reading or click the Library button to head back and download more ebooks.If your files aren’t showing up or you don’t see files that should be there, visit the selective sync feature article in addition to this article. You see a “Dropbox is damaged”, “OperationalError”, or “BrokenTempDirError” error. You see “permission error”, “access denied”, “permission denied”, or “rejected by server”.The Dropbox icon in your taskbar (Windows) or menu bar (Mac) The Dropbox folder on your computer in File Explorer (Windows) or Finder (Mac) The Dropbox desktop app, which includes: Dropbox.com in a web browser on your phone or computer If you see a sync icon that you don’t recognize, like a gray circle with a minus sign or a red circle with an “X”, visit this sync icons article in addition to this article.For a basic introduction to how Dropbox sync works, visit this sync overview article instead.Not using Dropbox yet? See how Dropbox makes syncing files easy.Many file syncing issues, no matter what device you’re using or what the specific issue is, can be solved with the following solutions.Make sure you’re looking in the right placesHere are all the places you can access your files in Dropbox: You might see an error message indicating that your file is in use. If you added a file to the Dropbox folder in File Explorer (Windows) or Finder (Mac) and it’s not syncing on dropbox.com or the mobile app, make sure the Dropbox desktop app is open and running on your computer.Close other applications that are open on your deviceIf Dropbox files are open in another application, they might not sync. If you’re using data, connect to Wi-Fi instead.Reopen the Dropbox app or refresh dropbox.comTo restart, resync, or force sync Dropbox, close and reopen (quit and relaunch) the Dropbox app or refresh (reload) dropbox.com on your device. Make sure the device you’re using is connected to the internet. Wait a few minutes and then check back.For a file to sync, Dropbox must connect to the internet on the device where you added or changed the file, and the device where you’re trying to access it. For example, your device could be struggling to connect to internet or your files may be very large.
![]() Learn how to check which account you’re signed into and sign into the right account.Certain special characters in filenames may not be compatible with certain devices. Learn how to update apps on iPhone and iPadMake sure you’re signed in to the right Dropbox accountYou can sign in to multiple accounts on the same device and app, so if you’re missing a file that should have synced, make sure you’re on the right account. Check if the Dropbox app is up to date on your device: Download game zenonia 2 mod apkThe steps will vary depending on your operating system and applications.Check if the internet you’re trying to connect to has security restrictionsIf you see a “can’t establish secure connection” error message or similar, the internet you’re trying to connect to may have special permissions or security restrictions. Check your account on dropbox.com to see if the file is still in its original location with its original name, or ask whoever you’re sharing the file with if they moved, deleted, or renamed it.Advanced solutions to file syncing issuesIf the above, basic solutions don’t solve your file sync issue, try some of the more-advanced solutions below.Allow Dropbox permissions in your computer’s firewall, security, and antivirus softwareGive the Dropbox desktop app full permissions in all of your firewall, security application, and antivirus software preferences and make sure the system extension for Smart Sync is installed. If changes to it aren’t syncing, it could have been moved, deleted, or renamed by someone you’re sharing it with. Then, reinstall the Dropbox desktop app.Make sure you’re not trying to sync a file that Dropbox can’t syncThere are certain types of files that Dropbox can’t sync or that create sync issues. Learn how to uninstall the Dropbox desktop app on Mac, Windows, and Linux. If it is, contact support.Uninstall and reinstall the Dropbox desktop appUninstall and reinstall the Dropbox desktop app on your computer. If it is, and you’re still having syncing issues, move the Dropbox folder back to your computer temporarily to see if the external hard drive is causing the issue. If you’re using Mac, check if your document is locked in your file info and unlock it. If you’re using Windows, see if your document is read-only in your file properties and uncheck that option. Search your computer for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac).Make sure your devices’s date and time settings are accurateCheck and update your device’s date and time settings:Make sure the file isn’t read-only (Windows) or locked (Mac)Dropbox can’t sync files that are read-only or locked by a non-Dropbox application. You may also have saved it somewhere else on your computer. Some applications automatically save your changes back to Dropbox, while others need to be saved back manually. If it’s not, update your operating system or use a different device.Make sure you’ve saved any changes back to DropboxIf a file isn’t updating, and you made a change to it in a different non-Dropbox application, double check that your changes saved back to Dropbox. Kindle Not Syncing Highlights Free Up SpaceLearn how to check if you’re out of disk space and free up space on your computer.Update or reinstall any non-Dropbox applications you’re usingIf you’re making changes to files in Dropbox with a non-Dropbox application, make sure those applications are up to date or uninstall and reinstall them. If this is the case, you should see an error message from Dropbox that notifies you. Visit this article to learn how to unlock it.See if you’re out of disk space on your computer and free up spaceIf a file or folder should be syncing to your computer and it’s not, you may be out of hard drive (or “disk”) space on your computer.
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